Notifications allows you to get real time alerts when there is a new lead on your website or a chat gets transferred to the human agent. From AI-builder you can also add actions to send Alert when user reaches at certain point the the conversational flow.
To get push notifications on your browser, login to the admin panel.
At the top bar you will see a yellow bar with a button to subscribe for notifications. Click on the subscribe button and it would ask for permission. Please allow the permissions and notifications will be enabled on your browser.
If you have closed the above bar, Please click on profile pic in the top right to open dropdown and choose Preference. In the current browser section you can slide the button to enable push notifications.
Please note that same steps can also be performed on your mobile browser(chrome or firefox) on android devices.