Introduction
Getting Started
- Overview
- Build your first playbook
  - Start with Pre-build Templates
  - Start from scratch
Installation
- IntelliTicks Plugin Script
- Plugin Installation
Facebook Messenger Bot
- Getting Started
  - Connect Facebook Page
  - Link Playbook to Messenger
- Testing FB Messenger Bot
WhatsApp Bot
AI Builder
Flash Responses
Customizing Platform
Integrations
How to
Growth Hacks
- Facebook Retargeting
- Messenger Ads to chatbot
Troubleshooting
Partnerships
- White-labeled Chat Platform
- Affiliate Partnership
Miscellaneous
- Languages Supported

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Troubleshooting

Messenger Bot is not working as expected

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Last updated 3 years ago

Make sure the handover protocol is configured right

Go to your Facebook Page Settings
Go to Advanced Messaging
Check Handover Protocol
- The primary receiver should be set to IntelliTicks
- The secondary receiver should be set to Page Inbox