IntelliTicks
  • Introduction
  • Getting Started
    • Overview
    • Build your first playbook
      • Start with Pre-build Templates
      • Start from scratch
  • Installation
    • IntelliTicks Plugin Script
    • Plugin Installation
  • Facebook Messenger Bot
    • Getting Started
      • Connect Facebook Page
      • Link Playbook to Messenger
    • Testing FB Messenger Bot
  • WhatsApp Bot
    • Benefits of WhatsApp Chatbots
    • Getting Started
    • FAQs
  • AI Builder
    • Playbooks
    • Nodes
      • Add and Send Data
        • Text
        • Image
        • Links
        • Youtube
        • Gallery
        • Dynamic Node
      • Collect User Data
        • Quick Reply
        • Form
        • Datepicker
        • Web View
        • Payment
        • Rating
        • Slider
        • Ask Question
        • Mutli Selection Reply
        • Quick Reply (with branches)
      • Redirect Users
        • URL redirect
        • Conditional branching
        • Go to Playbook
        • Jump to node
      • Export & Import
        • JSON API
      • Connect Users To A Human
        • Notify Agent
        • End Automation
      • Additional
        • Wait
        • Client Javascript
        • Actions
    • Actions
    • FAQ Training
    • Keyword Training
    • Advanced
      • Advanced Actions
  • Flash Responses
    • Flash Response
    • Create Flash Response
    • Using Flash Response
  • Customizing Platform
    • Widget
      • Theme Customization
      • Chat Widget Texts in Local Language
      • Adding Start Over button
      • URL Rules
      • Advanced Customization
        • How to Easily Add Custom CSS to Chat Widget
    • Chat icon/Bot Profile Photo
    • Different chatbot on each URLs
  • Integrations
    • WordPress Integration
    • Shopify Integration
    • Shopify Installation via Private Apps
    • Google Analytics
    • Magento Integration (1.x)
    • Magento Integration (2.x)
    • LeadSquared Integration
    • Marketo Integration
    • Salesforce Integration
    • Zapier Integration
      • Data Available in Zapier
    • Zoho CRM Integration
    • Wix Integration
    • Custom/in-house CRM integration
  • How to
    • Change the Default Playbook
    • Schedule meetings on calendar
      • How to integrate calendly for meetings
      • How to integrate Acquity for meetings
      • How to Integrate YouCanBook for meetings
    • Block a User
    • Delete a User
    • Hide trigger message from website
    • How to show chatbot in right middle of website
    • Start chatbot on a button click
    • Create chatbot landing page
    • Customize Landing Page Link
    • Enable Notifications on browser
    • Popup bot on Facebook page automatically
    • How to send data to chatbot via Javascript
  • Growth Hacks
    • Facebook Retargeting
    • Messenger Ads to chatbot
  • Troubleshooting
    • Messenger Bot is not working as expected
    • How do I remove the Messenger app in Shopify?
    • Push Notification Issues
  • Partnerships
    • White-labeled Chat Platform
    • Affiliate Partnership
  • Miscellaneous
    • Languages Supported
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  1. AI Builder

Actions

An action is an automated event which is executed when the visitor reached any particular stage in the conversation.

List of different actions available:-

Add Tags

This action is used to add Tags to the profile of the visitor. You can specify multiple tags using a comma-separated list.

Set Lead Stage

This action is used to set Lead Stage of the visitor.

Available lead stages are

  • Visitor

  • Engaged

  • Lead

  • LeadNurtured

  • QualifiedLead

  • Customer

  • Competition

  • Careers

  • Others

Alert

This action is to send alerts to human agents. This will move the conversation to incoming conversations and will send alerts over browser and mobile apps.

Set Profile Attribute

This action is used to set a profile attribute of the visitor with a specified value. Specify both the Attribute and the Value here.

If the Attribute was already set, the value will be overwritten.

Attribute name is an alphanumeric string with only underscore "_" as the special character allowed. The first letter should be an alphabet and only lowercase alphabets are allowed.

Save as Profile Attribute

This action is used to save the user's response as the value of a profile attribute for the visitor. Just specify the Attribute. The Value will be taken from the user's response for the node on which the Action is added.

If the Attribute was already set, the value will be overwritten.

Remove Profile Attribute

Use this to remove the profile attribute that was set using the Save as Profile Attribute or the Set Profile Attribute action.

Set Persona

Sets the persona of the visitor to the specified value.

Send Lead Email

Sends a New-Lead Email about the visitor to human agents. This only works if either of mobile number or email is already captured at some previous stage in the conversation.

Change Input Box State

This is use to change the visibility of the text input box at the bottom of the chat window. You can choose make Input Box Hidden or Visible using this.

Close Chat Widget -

Use this to auto-minimize the chat window

Add Temporary Attribute (Advanced)

Use this to set a temporary profile attribute of the visitor. This attribute remains valid only during the current session of the visitor.

Remove Temporary Attribute (Advanced)

Use this to remove the temporary attribute that was set using the Add Temporary Attribute variable.

Add Temporary Attribute and Remove Temporary Attribute are advanced actions. Please consult or take help from IntelliTicks team before using this.

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Last updated 4 years ago

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