# Actions

An action is an automated event which is executed when the visitor reached any particular stage in the conversation.

List of different actions available:-

#### **Add Tags** 

This action is used to add Tags to the profile of the visitor. You can specify multiple tags using a comma-separated list. 

#### **Set Lead Stage** 

This action is used to set Lead Stage of the visitor. 

Available lead stages are 

* Visitor
* Engaged
* Lead
* LeadNurtured
* QualifiedLead
* Customer
* Competition
* Careers
* Others

#### **Alert**

This action is to send alerts to human agents. This will move the conversation to incoming conversations and will send alerts over browser and mobile apps. 

#### **Set Profile Attribute** 

This action is used to set a profile attribute of the visitor with a specified value. Specify both the **Attribute** and the **Value** here. 

If the Attribute was already set, the value will be overwritten. 

{% hint style="info" %}
Attribute name is an alphanumeric string with only underscore "\_" as the special character allowed. The first letter should be an alphabet and only lowercase alphabets are allowed.
{% endhint %}

#### Save as Profile Attribute

This action is used to save the user's response as the value of a profile attribute for the visitor. Just specify the **Attribute.** The **Value** will be taken from the user's response for the node on which the Action is added. 

If the Attribute was already set, the value will be overwritten. 

#### Remove Profile Attribute

Use this to remove the profile attribute that was set using the **Save as Profile Attribute** or the **Set Profile Attribute** action.

#### **Set Persona**

Sets the persona of the visitor to the specified value.

#### **Send Lead Email**

Sends a **New-Lead** Email about the visitor to human agents. This only works if either of mobile number or email is already captured at some previous stage in the conversation.

#### **Change Input Box State**

This is use to change the visibility of the text input box at the bottom of the chat window. You can choose make Input Box **Hidden** or **Visible** using this.

![](/files/-LXOl-AKmR9lFvtlGqvN)

#### **Close Chat Widget** - 

Use this to auto-minimize the chat window

#### **Add Temporary Attribute (Advanced)**

Use this to set a temporary profile attribute of the visitor. This attribute remains valid only during the current session of the visitor.

#### **Remove Temporary Attribute** (Advanced)

Use this to remove the temporary attribute that was set using the Add Temporary Attribute variable.

{% hint style="warning" %}
**Add Temporary Attribute** and **Remove Temporary Attribute** are advanced actions. Please consult or take help from IntelliTicks team before using this.
{% endhint %}


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