Advanced Actions
Assigning Chat to a specific agent or based on rules
Using this action, you can specify the Assignee of the chat based on your business logic. To use this node, you need to follow these steps
Add a Dynamic Node in your playbook at the stage we want to initiate the assignment.
Add the code that creates an Action Node using the code
To assign directly to a specified agent
As of now, we do not have agent ids visible in front end. So, you can request the list of agent ids from our support by writing to support@intelliticks.com.
To assign the chat based on a rule - assign only to Online Agents
If the action could not find any agent matching the rule, the chat remains unassigned.
Assign Agent Action Node Schema
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