Using flash responses is very quick and easy during a live chat.
Once the Agent takes over the conversation from the bot, they can start typing the short name of the flash response they want to use and he will be shown suggestions on which response to use.
Agent can select the appropriate response for the user query.
To provide information quickly about your product to the user
To provide useful information about your product features
To show offers and discounts on your product/service to the user