# Using Flash Response

Using flash responses is very quick and easy during a live chat.

* Once the Agent takes over the conversation from the bot, they can start typing the short name of the flash response they want to use and he will be shown suggestions on which response to use.

![](/files/-MCgVmk_lkQKkIU0J7RN)

* Agent can select the appropriate response for the user query.

### Use-Cases

* To provide information quickly about your product to the user

![](/files/-MCpNMesJmOZVHsvHWyl)

* To provide useful information about your product features

![](/files/-MCpNgHV9xoZVgt9T0So)

* To show offers and discounts on your product/service to the user

![](/files/-MCpObxgu2RUBmjjc_Nk)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.intelliticks.com/flash-responses/using-flash-response.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.