# Build your first playbook

To Build your first playbook go to [AI Builder](https://app.intelliticks.com/ai-builder) section on IntelliTicks platform.

{% hint style="info" %}
Only users with "**Owner**" role can access AI-Builder.
{% endhint %}

![AI Builder](https://3241020264-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LV26ZH2qOAtZoupy1GS%2F-LviUXy7CNf0UUdjj443%2F-Lvj8tkdjwcJOhzm1lJf%2Fimage.png?alt=media\&token=3e288f86-3a26-43e6-9346-17cf3c330ba1)

IntelliTicks comes with two default playbooks for both web and facebook.

1. **Transfer to Human** - This is a playbook which is used whenever AI Bots are not able to understand anything. They use this playbook to do a transfer to a human agent. 
2. **Default** - This is a default playbook which is the first entry point and is a general help playbook asking visitor if they have any queries.

Now it's time to create your first playbook by some steps.

**Step 1:** Click on create playbook card on AI Builder

![Create Playbook](https://3241020264-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LV26ZH2qOAtZoupy1GS%2F-LviUXy7CNf0UUdjj443%2F-LvjDfsW0ZI3TeWjjUrA%2Fimage.png?alt=media\&token=941e076d-1a49-4b55-a00e-7fbce85f8a45)

**Step 2:** After clicking on create playbook you have two options to build a new playbook

**Option 1:** Start by using Pre-build playbook templates 

{% content-ref url="build-your-first-playbook/start-with-pre-build-templates" %}
[start-with-pre-build-templates](https://docs.intelliticks.com/getting-started/build-your-first-playbook/start-with-pre-build-templates)
{% endcontent-ref %}

**Option 2:** Start from scratch with blank playbook

{% content-ref url="build-your-first-playbook/start-from-scratch" %}
[start-from-scratch](https://docs.intelliticks.com/getting-started/build-your-first-playbook/start-from-scratch)
{% endcontent-ref %}