Build your first playbook
This tutorial will guide you through everything you need to know to build your first playbook.
IntelliTicks comes with two default playbooks for both web and facebook.
- 1.Transfer to Human - This is a playbook which is used whenever AI Bots are not able to understand anything. They use this playbook to do a transfer to a human agent.
- 2.Default - This is a default playbook which is the first entry point and is a general help playbook asking visitor if they have any queries.
Now it's time to create your first playbook by some steps.
Step 1: Click on create playbook card on AI Builder
Step 2: After clicking on create playbook you have two options to build a new playbook
Option 1: Start by using Pre-build playbook templates
Option 2: Start from scratch with blank playbook