> For the complete documentation index, see [llms.txt](https://docs.intelliticks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.intelliticks.com/getting-started/build-your-first-playbook.md).

# Build your first playbook

To Build your first playbook go to [AI Builder](https://app.intelliticks.com/ai-builder) section on IntelliTicks platform.

{% hint style="info" %}
Only users with "**Owner**" role can access AI-Builder.
{% endhint %}

![AI Builder](/files/-Lvj8tkdjwcJOhzm1lJf)

IntelliTicks comes with two default playbooks for both web and facebook.

1. **Transfer to Human** - This is a playbook which is used whenever AI Bots are not able to understand anything. They use this playbook to do a transfer to a human agent. 
2. **Default** - This is a default playbook which is the first entry point and is a general help playbook asking visitor if they have any queries.

Now it's time to create your first playbook by some steps.

**Step 1:** Click on create playbook card on AI Builder

![Create Playbook](/files/-LvjDfsW0ZI3TeWjjUrA)

**Step 2:** After clicking on create playbook you have two options to build a new playbook

**Option 1:** Start by using Pre-build playbook templates 

{% content-ref url="/pages/-Lvip8ODFsimWRPzd4Re" %}
[Start with Pre-build Templates](/getting-started/build-your-first-playbook/start-with-pre-build-templates.md)
{% endcontent-ref %}

**Option 2:** Start from scratch with blank playbook

{% content-ref url="/pages/-LvipFB328HyjEUXHH2A" %}
[Start from scratch](/getting-started/build-your-first-playbook/start-from-scratch.md)
{% endcontent-ref %}


---

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