To Build your first playbook go to AI Builder section on IntelliTicks platform.
IntelliTicks comes with two default playbooks for both web and facebook.
Transfer to Human - This is a playbook which is used whenever AI Bots are not able to understand anything. They use this playbook to do a transfer to a human agent.
Default - This is a default playbook which is the first entry point and is a general help playbook asking visitor if they have any queries.
Now it's time to create your first playbook by some steps.
Step 1: Click on create playbook card on AI Builder
Step 2: After clicking on create playbook you have two options to build a new playbook
Option 1: Start by using Pre-build playbook templates
Option 2: Start from scratch with blank playbook