FAQs

What kind of messages are allowed on WhatsApp Business API?

The WhatsApp Business API is intended for customer service or transactional messaging only. At this time it does not allow businesses to send any marketing or promotional messages.

You can read more on WhatsApp Policy here.

However, the company recently announced a significant change in its business messaging policy, introducing non-transactional notifications to Indonesia and Mexico. It might come to your country soon too.

How much does it cost?

Every message sent or received on WhatsApp incurs an API charge which starts with $0.0025 per message. Refer to this document for detailed pricing.

Do you provide help with setting up the chatbots?

Yes, we can help you with all these

• WhatsApp Business API Approval

• WhatsApp Template Approval

• WhatsApp Chatbot Setup

How can I get a green tick badge next to my WhatsApp number?

Once your number is active on WhatsApp Business API, and has around 50 active users in last one-week, we can apply for a green badge request to WhatsApp.

What kind of number can I use for WhatsApp Business API?

Your business must use a valid phone number. Shortcodes are not allowed on the WhatsApp platform. The number must include a country and area code. Landline and cell phone numbers are acceptable phone numbers to use. Since a phone number is tied to a WhatsApp account, you must own this number. This phone number must be able to receive voice calls or SMS in order to complete registration. This phone number must also not have been used with the WhatsApp Business API before.

Can I use my existing WhatsApp number for the WhatsApp Business API?

Yes, you can use your existing WhatsApp business number for the WhatsApp Business API. To use a phone number already on WhatsApp, refer to the instructions on how to migrate a phone number below.

Please note that

• You will need to deactivate your existing WhatsApp Account on the number and then submit your API request. The request can take 2-7 working days, so there will be downtime.

• Once a number is registered on WhatsApp Business API, it cannot be undone.

As per Guidelines given by Facebook - "Once a phone number is registered on the WhatsApp Business API, it cannot be used for WhatsApp Business or the WhatsApp consumer app. A phone number can be upgraded to the WhatsApp Business API, but not downgraded."

Can I get a number online?

Yes, you can use Twilio to get a number online. The numbers start from $1 per month. If you would want, we can do it on your behalf.

Can I migrate my WhatsApp Business API to another vendor?

Currently, WhatsApp does not support the migration of numbers from one vendor to the other.

How do I manage the chats?

You can access all the chats from our Admin Chat Panel at https://app.intelliticks.com