IntelliTicks
  • Introduction
  • Getting Started
    • Overview
    • Build your first playbook
      • Start with Pre-build Templates
      • Start from scratch
  • Installation
    • IntelliTicks Plugin Script
    • Plugin Installation
  • Facebook Messenger Bot
    • Getting Started
      • Connect Facebook Page
      • Link Playbook to Messenger
    • Testing FB Messenger Bot
  • WhatsApp Bot
    • Benefits of WhatsApp Chatbots
    • Getting Started
    • FAQs
  • AI Builder
    • Playbooks
    • Nodes
      • Add and Send Data
        • Text
        • Image
        • Links
        • Youtube
        • Gallery
        • Dynamic Node
      • Collect User Data
        • Quick Reply
        • Form
        • Datepicker
        • Web View
        • Payment
        • Rating
        • Slider
        • Ask Question
        • Mutli Selection Reply
        • Quick Reply (with branches)
      • Redirect Users
        • URL redirect
        • Conditional branching
        • Go to Playbook
        • Jump to node
      • Export & Import
        • JSON API
      • Connect Users To A Human
        • Notify Agent
        • End Automation
      • Additional
        • Wait
        • Client Javascript
        • Actions
    • Actions
    • FAQ Training
    • Keyword Training
    • Advanced
      • Advanced Actions
  • Flash Responses
    • Flash Response
    • Create Flash Response
    • Using Flash Response
  • Customizing Platform
    • Widget
      • Theme Customization
      • Chat Widget Texts in Local Language
      • Adding Start Over button
      • URL Rules
      • Advanced Customization
        • How to Easily Add Custom CSS to Chat Widget
    • Chat icon/Bot Profile Photo
    • Different chatbot on each URLs
  • Integrations
    • WordPress Integration
    • Shopify Integration
    • Shopify Installation via Private Apps
    • Google Analytics
    • Magento Integration (1.x)
    • Magento Integration (2.x)
    • LeadSquared Integration
    • Marketo Integration
    • Salesforce Integration
    • Zapier Integration
      • Data Available in Zapier
    • Zoho CRM Integration
    • Wix Integration
    • Custom/in-house CRM integration
  • How to
    • Change the Default Playbook
    • Schedule meetings on calendar
      • How to integrate calendly for meetings
      • How to integrate Acquity for meetings
      • How to Integrate YouCanBook for meetings
    • Block a User
    • Delete a User
    • Hide trigger message from website
    • How to show chatbot in right middle of website
    • Start chatbot on a button click
    • Create chatbot landing page
    • Customize Landing Page Link
    • Enable Notifications on browser
    • Popup bot on Facebook page automatically
    • How to send data to chatbot via Javascript
  • Growth Hacks
    • Facebook Retargeting
    • Messenger Ads to chatbot
  • Troubleshooting
    • Messenger Bot is not working as expected
    • How do I remove the Messenger app in Shopify?
    • Push Notification Issues
  • Partnerships
    • White-labeled Chat Platform
    • Affiliate Partnership
  • Miscellaneous
    • Languages Supported
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  1. WhatsApp Bot

FAQs

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Last updated 4 years ago

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What kind of messages are allowed on WhatsApp Business API?

The WhatsApp Business API is intended for customer service or transactional messaging only. At this time it does not allow businesses to send any marketing or promotional messages.

You can read more on here.

However, the company recently announced a significant change in its business messaging policy, introducing non-transactional notifications to Indonesia and Mexico. It might come to your country soon too.

How much does it cost?

Every message sent or received on WhatsApp incurs an API charge which starts with $0.0025 per message. Refer to this document for .

Do you provide help with setting up the chatbots?

Yes, we can help you with all these

  • WhatsApp Business API Approval

  • WhatsApp Template Approval

  • WhatsApp Chatbot Setup

How can I get a green tick badge next to my WhatsApp number?

Once your number is active on WhatsApp Business API, and has around 50 active users in last one-week, we can apply for a green badge request to WhatsApp.

What kind of number can I use for WhatsApp Business API?

Your business must use a valid phone number. Shortcodes are not allowed on the WhatsApp platform. The number must include a country and area code. Landline and cell phone numbers are acceptable phone numbers to use. Since a phone number is tied to a WhatsApp account, you must own this number. This phone number must be able to receive voice calls or SMS in order to complete . This phone number must also not have been used with the WhatsApp Business API before.

Can I use my existing WhatsApp number for the WhatsApp Business API?

Please note that

  • You will need to deactivate your existing WhatsApp Account on the number and then submit your API request. The request can take 2-7 working days, so there will be downtime.

  • Once a number is registered on WhatsApp Business API, it cannot be undone.

Can I get a number online?

Yes, you can use Twilio to get a number online. The numbers start from $1 per month. If you would want, we can do it on your behalf.

Can I migrate my WhatsApp Business API to another vendor?

Currently, WhatsApp does not support the migration of numbers from one vendor to the other.

How do I manage the chats?

You can access all the chats from our Admin Chat Panel at https://app.intelliticks.com

Yes, you can use your existing WhatsApp business number for the WhatsApp Business API. To use a phone number already on WhatsApp, refer to the instructions on below.

As per given by Facebook - "Once a phone number is registered on the WhatsApp Business API, it cannot be used for WhatsApp Business or the WhatsApp consumer app. A phone number can be upgraded to the WhatsApp Business API, but not downgraded."

WhatsApp Policy
detailed pricing
registration
how to migrate a phone number
Guidelines