Getting Started

With IntelliTicks, you can now automate your chats on WhatsApp too. To get started with WhatsApp, contact [email protected] for more information.

Steps Required for WhatsApp Chatbot Access

Step 1 - Check Prerequisites

1. Before you get started, please go through the WhatsApp account setup flow here and make sure you have your checklist ready.

2. Make sure your business complies with WhatsApp Commerce Policy.

3. For setting up WhatsApp Business Account you need:

   • Verified FB Business manager account

     Don't have an FB business manager account? Create one | Go here to get it verified

   • Phone number to be linked to your WhatsApp Business API. It should adhere to the given guidelines here

   • Display name on WhatsApp It should adhere to the given guidelines here

If you have any questions or facing trouble with any of the above, please reach out to our support at [email protected]

Step 2 - Submit Business Details

Share business details with us by filling up this form and wait for 24 hours while we submit your request.

Step 3 - Allow our WhatsApp BSP partner Gupshup's request to manage messages on your behalf

You will receive a request on your FB Business Manager from Gupshup to be able to send and receive WhatsApp messages on your behalf.

Step 4 - Wait for WhatsApp Approval for access

After step 3, your WhatsApp API request is submitted and it takes 2 to 10 working days for WhatsApp to approve the request.

Step 4 - Verify the Phone number & Display Name

Once approved, we will submit your phone number and display name to WhatsApp. You will receive an OTP on your number that you need to share. Once approved, your account is set up and you can start automating chats on WhatsApp.

FB Business Manager

Account Creation

1. Go to https://business.facebook.com/overview/

2. Follow instructions, register the account.

Find Your Business ID in Business Manager

Your business ID corresponds to your Business Manager. Steps to find your business ID:

1. Go to Business Settings.

2. Click Business Info.

3. Below Business Manager Info, you'll see your ID number.

Account Verification

• Go to your business manager account.

• Go to the Business Info section.

• Check the verification status as shown below.

• If unverified, click on View Details and complete the verification by clicking on Start Verification.

If the Start Verification is disabled, follow this guide

Steps to follow if Start Verification is disabled.

• Go to this link here

• Click on My Apps from the top right corner.

• Click on Create App

  • Choose Manage Business Integrations

• On Next Screen, fill in the required details - change your email address and choose your Business Manager Account.

• Finish by clicking "Create App ID"

• And once it's done, you can go back to Business Manager Info and Start the Verification.

Share Business Manager Access with us

• Go to FB Business Manager Settings

• Click on the Add button.

• In the Enter Email Address section, add [email protected] in the email