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Create Flash Response
Agents can make there very own arsenal of flash responses to answer user queries more efficiently and quickly.
- Go to the Flash Responses tab from the panel on the left.
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- Click on New Flash Response on the top right.
- A window will open on your screen where you have to add - Short name, Full text and select if you want to share your created response with your team.
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- Click on Add button to create the flash response.
- Short Name - A short name for your created response to identify the purpose of the response.
- Full Text - The response that you want to show to the user.
Last modified 3yr ago