Create Flash Response

Agents can make there very own arsenal of flash responses to answer user queries more efficiently and quickly.

Follow these steps to make your first flash response:

  • Click on New Flash Response on the top right.

  • A window will open on your screen where you have to add - Short name, Full text and select if you want to share your created response with your team.

  • Click on Add button to create the flash response.

Fields

  • Short Name - A short name for your created response to identify the purpose of the response.

  • Full Text - The response that you want to show to the user.