Playbook is a conversational dialogue that can be triggered based on various parameters.
To make adding questions and creating conversations with customers easy, we created an easy-to-use interface playbook. Playbook is a set of questions or conversations, through which you can engage better with the visitors.
These conversations, once designed, can operate without any human intervention, and help in converting the visitors of your website to lead. Helping you in lead generation.
Playbook is a conversational Dialog that can be triggered like Context - the current page the visitor is on.
Parameters that can trigger a playbook
Context - the current page the visitor is on.
Persona - the historical content engagement of the visitor
Action - Any event/action performed by user
IntelliTicks comes with two default playbooks on both web and Facebook playbook.
1. Transfer to Human - This is a playbook which is used whenever AI Bots are not able to understand anything. They use this playbook to do a transfer to a human agent.
2. Default - This is a default playbook which is the first entry point and is a general help playbook asking visitor if they have any queries.
How to build a web playbook?
Please refer to build your first playbook doc it will help you to build your first playbook.