Keyword Training

It allows you to train keywords for a playbook which when detected by the bot, will trigger the configured playbook to answer the user query

Please read the introduction in order to understand how FAQ works.


Keyword training feature allows you to configure keywords for your playbooks which will trigger the corresponding playbook when the keywords are put in the input box by the user.

For example - Let's assume you have made a playbook where the chatbot flow is giving out information about the pricing to the user. You can train that playbook with keywords such as, "pricing", "price", "cost", "costing". If any user types in a query which contains any of these words, then the Pricing playbook will get triggered and the configured conversation will get started with the user.

Note - Keyword training will have higher priority if the typed in query is recognized through both FAQ training and Keyword training.

Steps to configure Keywords

  • Go to AI builder Section after logging in to the platform

  • Click on the Playbook you want to train the keywords for

  • Go to the Configure tab

  • Under the Keyword based triggers section, you can put in the required keywords.

  • After typing in the first keyword, press Enter before adding another keyword.

Here's a screenshot of how it will look after you've added your keywords

Sample Keyword training for "pricing" playbook

You can click on the cross (X) to remove any keyword.

Note - A single keyword can only be trained in a single playbook, i.e. you cannot put the same keyword in multiple playbooks.

You can see below the pricing playbook being triggered when the keyword "pricing" is detected by the chatbot