# Flash Response

### Overview

Flash responses are ready made responses made by an agent to provide information to the user quickly. These help you to avoid typing the response to frequently asked questions every time a user has a query.

![](https://3241020264-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LV26ZH2qOAtZoupy1GS%2F-MCfcni3kbzTQzBbGDK6%2F-MCg1H-XCteDc9pApUuj%2FIntelliticks_Admin%20\(6\).png?alt=media\&token=f89932a2-728e-477f-adf1-809647b0777e)

Flash responses can be used to explain to the user a particular **product**, or a particular **feature** or to **greet** them without taking much time.

{% content-ref url="create-flash-response" %}
[create-flash-response](https://docs.intelliticks.com/flash-responses/create-flash-response)
{% endcontent-ref %}

{% content-ref url="using-flash-response" %}
[using-flash-response](https://docs.intelliticks.com/flash-responses/using-flash-response)
{% endcontent-ref %}