Nodes

A node is a section of logic which controls what message should be pushed to visitor. IntelliTicks comes with a variety of nodes which will help you create engaging conversations.

List of different nodes available

Add and Send Data

Node Type

Description

Website Chatbot

Facebook Chatbot

To display a simple text as a message

To provide an image with a text message

To provide clickable buttons

To provide a YouTube Video URL

To create any of the supported node in this list dynamically using JavaScript code

To provide information through a video

Collect User Data

Node Type

Description

Website Chatbot

Facebook Chatbot

To provides a way to request some response from user with predefined options

To create a small form for information collection

To collect a date input from the visitor

To provide an option to open a standard web view, where you can load web pages inside Chatbot

To provide an option to integrate Payment Gateways without leaving the Chatbot

To provide an option to collect some feedback in the form of rating

To use when we know the lowest and the highest inputs that can be given as a response

To provide you an option to ask a question

To provide the multi selection type options for the response

Similar to Quick Reply, but the subsequent messages in conversations differ based on the user's selection

The phone number quick reply allows you to ask a user for the phone number

The user email address quick reply allows you to ask a user for the email address

Redirect Users

Node Type

Description

Website Chatbot

Facebook Chatbot

This is to simulate a URL redirection

To create different subsequent dialogs based on various parameters and conditions written in JavaScript.

If you have created a playbook and wants to hook the visitor to that playbook, use this node.

If you have wish to re-use the same conversation created somewhere else, you can use Jump to node to hook the visitor to that node in the conversation.

Export & Import

Node Type

Description

Website Chatbot

Facebook Chatbot

To make a API call to the external server and using response optionally create any of the supported node in this list dynamically using JavaScript code

Connect Users To A Human

Node Type

Description

Website Chatbot

Facebook Chatbot

The human agent will be notified to take-over the conversation.

This ends the automated messaging

Additional

Node Type

Description

Website Chatbot

Facebook Chatbot

To run any Javascript in the main domain of your website, usually to track conversion.

To delay to execution of the next node.

Templatization of the text

In the text of above nodes we support templatization to personalize the text. You can use enclose fields of user object in {{ }} and our system will fill the value of enclosed variables in before sending message to each user. Below are some of the examples on how to use it.

  1. {{name}} to use name of user, if user has entered it already in the chat earlier. For example in the text node you can use: Hi {{name}}, what are you looking for?

  2. {{city}} to use city(based on IP address). For example: Hi {{name}}, do you live in {{city}}?

  3. To use any profile field(eg product) which was saved using "save as profile field" action use {{profile.product}}. For example: Hi {{name}}, are you looking for {{profile.product}}

  4. To use temporary attributed(eg plan) which was saved using "save as temporary variable" action, use {{context.plan}}.

User Object

Below is the complete user object which contains all of the supported fields.

{
name:'',//name of user if entered via form node
email: '',//email of user if entered via form node
phone: '',//phone of user if entered via form node
ip: '',//IP address of user
city: '',//City of user based on IP
region: '',//Region/state of user based on IP
country: '',//Country of user based on IP
country_code: '',//2 letter ISO country code based on IP
stage: '',//Lead Stage of user such as Lead, Engaged
visitor_number: '',//Visitor number of user
visit_count: '',//Number of times user visited your website
conv_start_page: '',//URL of the page where chat was started
curr_page: '',//Current URL(from where last message was sent)
landing_page: '',//URL of the page where user came for the first time
profile: {
//any of the custom fields which saved using action "set profile attribute" or "save to profile attribute"
},
tags:[],//tags of user
context:{
//any of the temp variables which saved to temporary variables using actions
},
external: {
hubspot_id: '',//hubspot lead id of integration is on
zoho_id: '',//zoho lead id if integration is on
leadsquared_id: '',//leadsquared lead if integration is on
leadsquared_client_id: '',//leadsquared id from browser cookie if integration is on
googleanalytics_id: ''//ga id of user from browser cookie if integration is on
}
}