Nodes
A node is a section of logic which controls what message should be pushed to visitor. IntelliTicks comes with a variety of nodes which will help you create engaging conversations.
List of different nodes available
Add and Send Data
Node Type
Description
Website Chatbot
Facebook Chatbot
To provide information through a video
❌
✅
Collect User Data
Node Type
Description
Website Chatbot
Facebook Chatbot
Similar to Quick Reply, but the subsequent messages in conversations differ based on the user's selection
✅️
✅
The phone number quick reply allows you to ask a user for the phone number
❌
✅
The user email address quick reply allows you to ask a user for the email address
❌
✅
Redirect Users
Node Type
Description
Website Chatbot
Facebook Chatbot
To create different subsequent dialogs based on various parameters and conditions written in JavaScript.
✅
✅
Export & Import
Connect Users To A Human
Additional
Templatization of the text
In the text of above nodes we support templatization to personalize the text. You can use enclose fields of user
object in {{ }}
and our system will fill the value of enclosed variables in before sending message to each user. Below are some of the examples on how to use it.
{{name}} to use name of user, if user has entered it already in the chat earlier. For example in the text node you can use: Hi {{name}}, what are you looking for?
{{city}} to use city(based on IP address). For example: Hi {{name}}, do you live in {{city}}?
To use any profile field(eg product) which was saved using "save as profile field" action use {{profile.product}}. For example: Hi {{name}}, are you looking for {{profile.product}}
To use temporary attributed(eg plan) which was saved using "save as temporary variable" action, use {{context.plan}}.
User Object
Below is the complete user
object which contains all of the supported fields.
{
name:'',//name of user if entered via form node
email: '',//email of user if entered via form node
phone: '',//phone of user if entered via form node
ip: '',//IP address of user
city: '',//City of user based on IP
region: '',//Region/state of user based on IP
country: '',//Country of user based on IP
country_code: '',//2 letter ISO country code based on IP
stage: '',//Lead Stage of user such as Lead, Engaged
visitor_number: '',//Visitor number of user
visit_count: '',//Number of times user visited your website
conv_start_page: '',//URL of the page where chat was started
curr_page: '',//Current URL(from where last message was sent)
referrer: '', //Referrer contains the address of the previous web page from which a link to the landing page was followed
landing_page: '',//URL of the page where user came for the first time
profile: {
//any of the custom fields which saved using action "set profile attribute" or "save to profile attribute"
},
tags:[],//tags of user
context:{
//any of the temp variables which saved to temporary variables using actions
},
external: {
hubspot_id: '',//hubspot lead id of integration is on
zoho_id: '',//zoho lead id if integration is on
leadsquared_id: '',//leadsquared lead if integration is on
leadsquared_client_id: '',//leadsquared id from browser cookie if integration is on
googleanalytics_id: ''//ga id of user from browser cookie if integration is on
}
}
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