Nodes

A node is a section of logic which controls what message should be pushed to visitor. IntelliTicks comes with a variety of nodes which will help you create engaging conversations.

List of different nodes available
Add and Send Data
Node Type
Description
Website Chatbot
Facebook Chatbot
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To display a simple text as a message
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To provide an image with a text message
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To provide clickable buttons 
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To provide a YouTube Video URL
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To create any of the supported node in this list dynamically using  JavaScript code
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To create a horizontally scrollable carousel of generic card templates 
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To provide information through a video
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 Collect User Data
Node Type
Description
Website Chatbot
Facebook Chatbot
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To provides a way to request some response from user with predefined options
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To create a small form for information collection
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To collect a date input from the visitor
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To provide an option to open a standard web view, where you can load web pages inside Chatbot
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To provide an option to integrate Payment Gateways without leaving the Chatbot 
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To provide an option to collect some feedback in the form of rating
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To use when we know the lowest and the highest inputs that can be given as a response
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To provide you an option to ask a question
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To provide the multi selection type options for the response
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Similar to Quick Reply, but the subsequent messages in conversations differ based on the user's selection
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The phone number quick reply allows you to ask a user for the phone number
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The user email address quick reply allows you to ask a user for the email address
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Redirect Users
Node Type
Description
Website Chatbot
Facebook Chatbot 
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This is to simulate a URL redirection
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To create different subsequent dialogs based on various parameters and conditions written in JavaScript.
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If you have created a playbook and wants to hook the visitor to that playbook, use this node.
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If you have wish to re-use the same conversation created somewhere else, you can use Jump to node to hook the visitor to that node in the conversation.
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Export & Import
Node Type
Description
Website Chatbot
Facebook Chatbot
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To make a API call to the external server and using response optionally create any of the supported node in this list dynamically using JavaScript code 
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Connect Users To A Human
Node Type
Description 
Website Chatbot
Facebook Chatbot
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The human agent will be notified to take-over the conversation.
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This ends the automated messaging
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Additional
Node Type
Description
Website Chatbot
Facebook Chatbot
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To run any Javascript in the main domain of your website, usually to track conversion.
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To delay to execution of the next node.
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To run actions such as setting profile field, sending alert etc.
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Templatization of the text
In the text of above nodes we support templatization to personalize the text. You can use enclose fields of user object in {{  }} and our system will fill the value of enclosed variables in before sending message to each user. Below are some of the examples on how to use it.
1.{{name}} to use name of user, if user has entered it already in the chat earlier. For example in the text node you can use: Hi {{name}}, what are you looking for?
2.{{city}} to use city(based on IP address). For example: Hi {{name}}, do you live in {{city}}?
3.To use any profile field(eg product) which was saved using "save as profile field" action use {{profile.product}}. For example: Hi {{name}}, are you looking for {{profile.product}}
4.To use temporary attributed(eg plan) which was saved using "save as temporary variable" action, use {{context.plan}}.
User Object
Below is the complete user object which contains all of the supported fields.
{
    name:'',//name of user if entered via form node
    email: '',//email of user if entered via form node
    phone: '',//phone of user if entered via form node
    ip: '',//IP address of user
    city: '',//City of user based on IP
    region: '',//Region/state of user based on IP
    country: '',//Country of user based on IP
    country_code: '',//2 letter ISO country code based on IP
    stage: '',//Lead Stage of user such as Lead, Engaged
    visitor_number: '',//Visitor number of user
    visit_count: '',//Number of times user visited your website
    conv_start_page: '',//URL of the page where chat was started
    curr_page: '',//Current URL(from where last message was sent)
    referrer: '', //Referrer contains the address of the previous web page from which a link to the landing page was followed
    landing_page: '',//URL of the page where user came for the first time
    profile: {
        //any of the custom fields which saved using action "set profile attribute" or "save to profile attribute"
    },
    tags:[],//tags of user
    context:{
        //any of the temp variables which saved to temporary variables using actions
    },
    external: {
        hubspot_id: '',//hubspot lead id of integration is on
        zoho_id: '',//zoho lead id if integration is on
        leadsquared_id: '',//leadsquared lead if integration is on
        leadsquared_client_id: '',//leadsquared id from browser cookie if integration is on
        googleanalytics_id: ''//ga id of user from browser cookie if integration is on
    }
}
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Playbooks

Add and Send Data

Last modified 2yr ago

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Add and Send Data

Collect User Data

Redirect Users

Export & Import

Connect Users To A Human

Additional

Templatization of the text