Nodes

A node is a section of logic which controls what message should be pushed to visitor. IntelliTicks comes with a variety of nodes which will help you create engaging conversations.

List of different nodes available

Add and Send Data

Node Type	Description	Website Chatbot	Facebook Chatbot
	To display a simple text as a message	✅	✅
	To provide an image with a text message	✅	✅
	To provide clickable buttons	✅	✅
	To provide a YouTube Video URL	✅	❌
	To create any of the supported node in this list dynamically using JavaScript code	✅	❌
	To create a horizontally scrollable carousel of generic card templates	✅	✅
	To provide information through a video	❌	✅

Collect User Data

Node Type	Description	Website Chatbot	Facebook Chatbot
	To provides a way to request some response from user with predefined options	✅	✅
	To create a small form for information collection	✅	❌
	To collect a date input from the visitor	✅	❌
	To provide an option to open a standard web view, where you can load web pages inside Chatbot	✅	✅
	To provide an option to integrate Payment Gateways without leaving the Chatbot	✅	❌
	To provide an option to collect some feedback in the form of rating	✅	❌
	To use when we know the lowest and the highest inputs that can be given as a response	✅	❌
	To provide you an option to ask a question	✅	✅
	To provide the multi selection type options for the response	✅	❌
	Similar to Quick Reply, but the subsequent messages in conversations differ based on the user's selection	✅️	✅
	The phone number quick reply allows you to ask a user for the phone number	❌	✅
	The user email address quick reply allows you to ask a user for the email address	❌	✅

Redirect Users

Node Type	Description	Website Chatbot	Facebook Chatbot
	This is to simulate a URL redirection	✅	❌
	To create different subsequent dialogs based on various parameters and conditions written in JavaScript.	✅	✅
	If you have created a playbook and wants to hook the visitor to that playbook, use this node.	✅	✅
	If you have wish to re-use the same conversation created somewhere else, you can use Jump to node to hook the visitor to that node in the conversation.	✅	✅

Export & Import

Node Type	Description	Website Chatbot	Facebook Chatbot
	To make a API call to the external server and using response optionally create any of the supported node in this list dynamically using JavaScript code	✅	✅

Connect Users To A Human

Node Type	Description	Website Chatbot	Facebook Chatbot
	The human agent will be notified to take-over the conversation.	✅	✅
	This ends the automated messaging	✅	✅

Additional

Node Type	Description	Website Chatbot	Facebook Chatbot
	To run any Javascript in the main domain of your website, usually to track conversion.	✅	❌
	To delay to execution of the next node.	✅	✅
	To run actions such as setting profile field, sending alert etc.	✅	✅

Templatization of the text

In the text of above nodes we support templatization to personalize the text. You can use enclose fields of user object in {{ }} and our system will fill the value of enclosed variables in before sending message to each user. Below are some of the examples on how to use it.

1. {{name}} to use name of user, if user has entered it already in the chat earlier. For example in the text node you can use: Hi {{name}}, what are you looking for?

2. {{city}} to use city(based on IP address). For example: Hi {{name}}, do you live in {{city}}?

3. To use any profile field(eg product) which was saved using "save as profile field" action use {{profile.product}}. For example: Hi {{name}}, are you looking for {{profile.product}}

4. To use temporary attributed(eg plan) which was saved using "save as temporary variable" action, use {{context.plan}}.

User Object

Below is the complete user object which contains all of the supported fields.

{
    name:'',//name of user if entered via form node
    email: '',//email of user if entered via form node
    phone: '',//phone of user if entered via form node
    ip: '',//IP address of user
    city: '',//City of user based on IP
    region: '',//Region/state of user based on IP
    country: '',//Country of user based on IP
    country_code: '',//2 letter ISO country code based on IP
    stage: '',//Lead Stage of user such as Lead, Engaged
    visitor_number: '',//Visitor number of user
    visit_count: '',//Number of times user visited your website
    conv_start_page: '',//URL of the page where chat was started
    curr_page: '',//Current URL(from where last message was sent)
    referrer: '', //Referrer contains the address of the previous web page from which a link to the landing page was followed
    landing_page: '',//URL of the page where user came for the first time
    profile: {
        //any of the custom fields which saved using action "set profile attribute" or "save to profile attribute"
    },
    tags:[],//tags of user
    context:{
        //any of the temp variables which saved to temporary variables using actions
    },
    external: {
        hubspot_id: '',//hubspot lead id of integration is on
        zoho_id: '',//zoho lead id if integration is on
        leadsquared_id: '',//leadsquared lead if integration is on
        leadsquared_client_id: '',//leadsquared id from browser cookie if integration is on
        googleanalytics_id: ''//ga id of user from browser cookie if integration is on
    }
}