IntelliTicks
  • Introduction
  • Getting Started
    • Overview
    • Build your first playbook
      • Start with Pre-build Templates
      • Start from scratch
  • Installation
    • IntelliTicks Plugin Script
    • Plugin Installation
  • Facebook Messenger Bot
    • Getting Started
      • Connect Facebook Page
      • Link Playbook to Messenger
    • Testing FB Messenger Bot
  • WhatsApp Bot
    • Benefits of WhatsApp Chatbots
    • Getting Started
    • FAQs
  • AI Builder
    • Playbooks
    • Nodes
      • Add and Send Data
        • Text
        • Image
        • Links
        • Youtube
        • Gallery
        • Dynamic Node
      • Collect User Data
        • Quick Reply
        • Form
        • Datepicker
        • Web View
        • Payment
        • Rating
        • Slider
        • Ask Question
        • Mutli Selection Reply
        • Quick Reply (with branches)
      • Redirect Users
        • URL redirect
        • Conditional branching
        • Go to Playbook
        • Jump to node
      • Export & Import
        • JSON API
      • Connect Users To A Human
        • Notify Agent
        • End Automation
      • Additional
        • Wait
        • Client Javascript
        • Actions
    • Actions
    • FAQ Training
    • Keyword Training
    • Advanced
      • Advanced Actions
  • Flash Responses
    • Flash Response
    • Create Flash Response
    • Using Flash Response
  • Customizing Platform
    • Widget
      • Theme Customization
      • Chat Widget Texts in Local Language
      • Adding Start Over button
      • URL Rules
      • Advanced Customization
        • How to Easily Add Custom CSS to Chat Widget
    • Chat icon/Bot Profile Photo
    • Different chatbot on each URLs
  • Integrations
    • WordPress Integration
    • Shopify Integration
    • Shopify Installation via Private Apps
    • Google Analytics
    • Magento Integration (1.x)
    • Magento Integration (2.x)
    • LeadSquared Integration
    • Marketo Integration
    • Salesforce Integration
    • Zapier Integration
      • Data Available in Zapier
    • Zoho CRM Integration
    • Wix Integration
    • Custom/in-house CRM integration
  • How to
    • Change the Default Playbook
    • Schedule meetings on calendar
      • How to integrate calendly for meetings
      • How to integrate Acquity for meetings
      • How to Integrate YouCanBook for meetings
    • Block a User
    • Delete a User
    • Hide trigger message from website
    • How to show chatbot in right middle of website
    • Start chatbot on a button click
    • Create chatbot landing page
    • Customize Landing Page Link
    • Enable Notifications on browser
    • Popup bot on Facebook page automatically
    • How to send data to chatbot via Javascript
  • Growth Hacks
    • Facebook Retargeting
    • Messenger Ads to chatbot
  • Troubleshooting
    • Messenger Bot is not working as expected
    • How do I remove the Messenger app in Shopify?
    • Push Notification Issues
  • Partnerships
    • White-labeled Chat Platform
    • Affiliate Partnership
  • Miscellaneous
    • Languages Supported
Powered by GitBook
On this page
  • Fields
  • Options Display Mode
  • Actions
  • Timeout
  • Can I have different messages on different options in a Quick Reply?

Was this helpful?

  1. AI Builder
  2. Nodes
  3. Collect User Data

Quick Reply

PreviousCollect User DataNextForm

Last updated 6 years ago

Was this helpful?

A Quick Reply is like a multiple choice question with one correct answer. The options (or choices) are shown as clickable buttons.

Fields

  • Text Message - The message that is displayed before the options

  • Options - List of options that will be shown along with the text message

Options Display Mode

There are three type of modes available

  • Horizontal (default)

  • Vertical

  • Dropdown (use it if the list of options is very long)

Actions

Three types of Actions are available

  • Actions on Entry - These Actions are executed as soon as the Quick Reply node is reached during a conversation.

  • Actions on Response - These Actions are executed after the response is received from the end visitor. You can use these to save the choices made by visitor in their profile attributes.

  • Actions on Quick Response - If you click and expand any of the options provided, under the expanded panel you will see there are Actions on Quick Response. These actions are specifically tied to the option you have chosen. So you can use these to do perform different actions on different options chosen by the visitor.

Timeout

By default, it is set to "Waits forever" and the conversation is stuck until the user provides any response. You can also set a fixed timeout. If you have set a fixed timeout, the conversation will move forward after the specified timeout without waiting for user's response.

Can I have different messages on different options in a Quick Reply?

No a Quick Reply has a linear conversational flow. The sequence of messages will be same for every option chosen via a Quick Reply. You can either use a Quick Reply (with branches) node or you can use advanced nodes like Custom Nodes, Conditional Node etc to simulate a different behavior with each option.