Quick Reply

A Quick Reply is like a multiple choice question with one correct answer. The options (or choices) are shown as clickable buttons.


  • Text Message - The message that is displayed before the options

  • Options - List of options that will be shown along with the text message

Options Display Mode

There are three type of modes available

  • Horizontal (default)

  • Vertical

  • Dropdown (use it if the list of options is very long)


Three types of Actions are available

  • Actions on Entry - These Actions are executed as soon as the Quick Reply node is reached during a conversation.

  • Actions on Response - These Actions are executed after the response is received from the end visitor. You can use these to save the choices made by visitor in their profile attributes.

  • Actions on Quick Response - If you click and expand any of the options provided, under the expanded panel you will see there are Actions on Quick Response. These actions are specifically tied to the option you have chosen. So you can use these to do perform different actions on different options chosen by the visitor.


By default, it is set to "Waits forever" and the conversation is stuck until the user provides any response. You can also set a fixed timeout. If you have set a fixed timeout, the conversation will move forward after the specified timeout without waiting for user's response.

Can I have different messages on different options in a Quick Reply?

No a Quick Reply has a linear conversational flow. The sequence of messages will be same for every option chosen via a Quick Reply. You can either use a Quick Reply (with branches) node or you can use advanced nodes like Custom Nodes, Conditional Node etc to simulate a different behavior with each option.

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