# Block a User

**Follow these steps to block a user:**

* From the left sidebar navigate to the **Conversations** section then click on **All Chats** tab to see all the users, as shown below.

![](/files/-Lim9LgCzY98V42xZ_Ng)

* Select the user you want to block and click on the **chat options** button on the top right side.

![](/files/-Lim9TyAZaeimKa0Q8GL)

* From the options menu, click on **Block** to block the selected user.

![](/files/-Lim9aA0uclK8Ri477ej)

After you block a user, he/she won't be able to reply or type in the chat box. If the user visits your website again or refreshes the page, he/she won't be shown the chat widget until unblocked by the admin.

To **unblock** a user follow the same steps mentioned above.


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