# Block a User

**Follow these steps to block a user:**

* From the left sidebar navigate to the **Conversations** section then click on **All Chats** tab to see all the users, as shown below.

![](https://3241020264-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LV26ZH2qOAtZoupy1GS%2F-Lim1NYi-bIkvkfcvoHo%2F-Lim9LgCzY98V42xZ_Ng%2Fimage.png?alt=media\&token=8903b36b-4ff8-4869-bb46-20770ede3907)

* Select the user you want to block and click on the **chat options** button on the top right side.

![](https://3241020264-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LV26ZH2qOAtZoupy1GS%2F-Lim1NYi-bIkvkfcvoHo%2F-Lim9TyAZaeimKa0Q8GL%2Fimage.png?alt=media\&token=0c1a1294-1f12-4ee2-b1e4-81be4ac1edf9)

* From the options menu, click on **Block** to block the selected user.

![](https://3241020264-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LV26ZH2qOAtZoupy1GS%2F-Lim1NYi-bIkvkfcvoHo%2F-Lim9aA0uclK8Ri477ej%2Fimage.png?alt=media\&token=54d1a6e5-8553-4ee9-824f-6fc0ad59aab7)

After you block a user, he/she won't be able to reply or type in the chat box. If the user visits your website again or refreshes the page, he/she won't be shown the chat widget until unblocked by the admin.

To **unblock** a user follow the same steps mentioned above.