Block a User

This document explains steps to block and unblock a user. Blocking a user will make the chat widget unavailable for that particular user.

Follow these steps to block a user:

  • From the left sidebar navigate to the Conversations section then click on All Chats tab to see all the users, as shown below.

  • Select the user you want to block and click on the chat options button on the top right side.

  • From the options menu, click on Block to block the selected user.

After you block a user, he/she won't be able to reply or type in the chat box. If the user visits your website again or refreshes the page, he/she won't be shown the chat widget until unblocked by the admin.

To unblock a user follow the same steps mentioned above.

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