IntelliTicks
  • Introduction
  • Getting Started
    • Overview
    • Build your first playbook
      • Start with Pre-build Templates
      • Start from scratch
  • Installation
    • IntelliTicks Plugin Script
    • Plugin Installation
  • Facebook Messenger Bot
    • Getting Started
      • Connect Facebook Page
      • Link Playbook to Messenger
    • Testing FB Messenger Bot
  • WhatsApp Bot
    • Benefits of WhatsApp Chatbots
    • Getting Started
    • FAQs
  • AI Builder
    • Playbooks
    • Nodes
      • Add and Send Data
        • Text
        • Image
        • Links
        • Youtube
        • Gallery
        • Dynamic Node
      • Collect User Data
        • Quick Reply
        • Form
        • Datepicker
        • Web View
        • Payment
        • Rating
        • Slider
        • Ask Question
        • Mutli Selection Reply
        • Quick Reply (with branches)
      • Redirect Users
        • URL redirect
        • Conditional branching
        • Go to Playbook
        • Jump to node
      • Export & Import
        • JSON API
      • Connect Users To A Human
        • Notify Agent
        • End Automation
      • Additional
        • Wait
        • Client Javascript
        • Actions
    • Actions
    • FAQ Training
    • Keyword Training
    • Advanced
      • Advanced Actions
  • Flash Responses
    • Flash Response
    • Create Flash Response
    • Using Flash Response
  • Customizing Platform
    • Widget
      • Theme Customization
      • Chat Widget Texts in Local Language
      • Adding Start Over button
      • URL Rules
      • Advanced Customization
        • How to Easily Add Custom CSS to Chat Widget
    • Chat icon/Bot Profile Photo
    • Different chatbot on each URLs
  • Integrations
    • WordPress Integration
    • Shopify Integration
    • Shopify Installation via Private Apps
    • Google Analytics
    • Magento Integration (1.x)
    • Magento Integration (2.x)
    • LeadSquared Integration
    • Marketo Integration
    • Salesforce Integration
    • Zapier Integration
      • Data Available in Zapier
    • Zoho CRM Integration
    • Wix Integration
    • Custom/in-house CRM integration
  • How to
    • Change the Default Playbook
    • Schedule meetings on calendar
      • How to integrate calendly for meetings
      • How to integrate Acquity for meetings
      • How to Integrate YouCanBook for meetings
    • Block a User
    • Delete a User
    • Hide trigger message from website
    • How to show chatbot in right middle of website
    • Start chatbot on a button click
    • Create chatbot landing page
    • Customize Landing Page Link
    • Enable Notifications on browser
    • Popup bot on Facebook page automatically
    • How to send data to chatbot via Javascript
  • Growth Hacks
    • Facebook Retargeting
    • Messenger Ads to chatbot
  • Troubleshooting
    • Messenger Bot is not working as expected
    • How do I remove the Messenger app in Shopify?
    • Push Notification Issues
  • Partnerships
    • White-labeled Chat Platform
    • Affiliate Partnership
  • Miscellaneous
    • Languages Supported
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On this page
  • Why it is good
  • How to customize chatbot on different URLs
  • How to customize bot with minimum effort

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  1. Customizing Platform

Different chatbot on each URLs

This page describes how you can have different chatbots on different pages of your website

PreviousChat icon/Bot Profile PhotoNextWordPress Integration

Last updated 4 years ago

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Why it is good

You may have different pages on your website for example pricing page, demo page etc. Generally it is good idea if when user is on pricing page, bot tries to start conversation by asking pricing related questions such as "Would you like to talk to use to discuss about best suitable plan for you?", Whereas if user is on demo page, bot can ask "Would you like to speak to us before scheduling the demo?". This kind of customization would result in much higher engagement.

How to customize chatbot on different URLs

  1. Login to admin panel and go to AI builder from the left Menu. (You need to have Owner role to access AI builder, and it is not visible from Mobile. You can check you role by clicking on Team menu from left side bar)

  2. Create a new playbook and define its chat flow or go to existing playbook if you have already created.

  3. Navigate to configure tab of the playbook.

  4. Enter all URLs where you would like to have this playbook. You can choose match type as Exactly or Starts With as per your requirements.

  5. Save the rules.

  6. Same steps can be used to customize chatbot on all other pages of your website.

Now you can navigate to the page you have configured above(in incognito if you have already chatted with bot recently). It would trigger the playbook as per the rules configured above.

On the URLs where no playbook is configured using the rules above, default playbook(having default tag next to it) will be triggerd.

How to customize bot with minimum effort

You might have hundreds of pages on your website. Creating different chatbot for each page might take a lot effort. There might be a lot of pages where traffic is very low compared to other pages. We suggest the following tips to customize it smartly

  1. You can have one playbook on all pages which has similar content. For that you can add multiple URLs on configure tab and/or use Starts with matching type.

  2. You can have only initial 1-2 messages different on each page, while the follow up conversation can be same on all pages. To configure that, you can create a common playbook. On each page specific playbook, Add "Go to playbook" node to move to common playbook after the first few nodes.

  3. You can use Google Analytics to know which URLs are being visited more frequently, and customize chatbot for the top URLs only which covers majority of traffic. You can also consider those URLs where majority of "Good leads" come using goals on Google Analytics.

Steps to customize chatbot on different URLs