IntelliTicks
  • Introduction
  • Getting Started
    • Overview
    • Build your first playbook
      • Start with Pre-build Templates
      • Start from scratch
  • Installation
    • IntelliTicks Plugin Script
    • Plugin Installation
  • Facebook Messenger Bot
    • Getting Started
      • Connect Facebook Page
      • Link Playbook to Messenger
    • Testing FB Messenger Bot
  • WhatsApp Bot
    • Benefits of WhatsApp Chatbots
    • Getting Started
    • FAQs
  • AI Builder
    • Playbooks
    • Nodes
      • Add and Send Data
        • Text
        • Image
        • Links
        • Youtube
        • Gallery
        • Dynamic Node
      • Collect User Data
        • Quick Reply
        • Form
        • Datepicker
        • Web View
        • Payment
        • Rating
        • Slider
        • Ask Question
        • Mutli Selection Reply
        • Quick Reply (with branches)
      • Redirect Users
        • URL redirect
        • Conditional branching
        • Go to Playbook
        • Jump to node
      • Export & Import
        • JSON API
      • Connect Users To A Human
        • Notify Agent
        • End Automation
      • Additional
        • Wait
        • Client Javascript
        • Actions
    • Actions
    • FAQ Training
    • Keyword Training
    • Advanced
      • Advanced Actions
  • Flash Responses
    • Flash Response
    • Create Flash Response
    • Using Flash Response
  • Customizing Platform
    • Widget
      • Theme Customization
      • Chat Widget Texts in Local Language
      • Adding Start Over button
      • URL Rules
      • Advanced Customization
        • How to Easily Add Custom CSS to Chat Widget
    • Chat icon/Bot Profile Photo
    • Different chatbot on each URLs
  • Integrations
    • WordPress Integration
    • Shopify Integration
    • Shopify Installation via Private Apps
    • Google Analytics
    • Magento Integration (1.x)
    • Magento Integration (2.x)
    • LeadSquared Integration
    • Marketo Integration
    • Salesforce Integration
    • Zapier Integration
      • Data Available in Zapier
    • Zoho CRM Integration
    • Wix Integration
    • Custom/in-house CRM integration
  • How to
    • Change the Default Playbook
    • Schedule meetings on calendar
      • How to integrate calendly for meetings
      • How to integrate Acquity for meetings
      • How to Integrate YouCanBook for meetings
    • Block a User
    • Delete a User
    • Hide trigger message from website
    • How to show chatbot in right middle of website
    • Start chatbot on a button click
    • Create chatbot landing page
    • Customize Landing Page Link
    • Enable Notifications on browser
    • Popup bot on Facebook page automatically
    • How to send data to chatbot via Javascript
  • Growth Hacks
    • Facebook Retargeting
    • Messenger Ads to chatbot
  • Troubleshooting
    • Messenger Bot is not working as expected
    • How do I remove the Messenger app in Shopify?
    • Push Notification Issues
  • Partnerships
    • White-labeled Chat Platform
    • Affiliate Partnership
  • Miscellaneous
    • Languages Supported
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On this page
  • WhatsApp Business Account
  • Why WhatsApp For Business?
  • 🔔 Notifications and Alerts
  • 🤝 Engage Customers
  • 💁 Customer Support on WhatsApp
  • ⤴️ Conversational Ads on WhatsApp
  • 👥 Multiple Agents
  • How WhatsApp Business API works
  • Get your own WhatsApp Bot
  • FAQs

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  1. WhatsApp Bot

Benefits of WhatsApp Chatbots

Re-imagine a billion conversations happening everyday via WhatApp Chatbots powered by AI

PreviousTesting FB Messenger BotNextGetting Started

Last updated 4 years ago

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WhatsApp Business Account

Now, you can connect with millions of WhatsApp users with your verified WhatsApp Business Account. You can use AI and automation to engage, interact and serve your customers at a lightning pace. WhatsApp chatbot has become the ubiquitous conversational tool, embraced by clients and brands alike, whether it is to send WhatsApp notifications or to interact with new or existing customers.

Why WhatsApp For Business?

🔔 Notifications and Alerts

Use WhatsApp Business API to send instant notifications to your customers right to their WhatsApp. WhatsApp has an average open rate of over 98%, making it the most effective channel to send notifications such as payment updates, flight notifications, booking confirmations, and more.

Since WhatsApp is not abused like SMS or Email, WhatsApp Notifications ensure higher engagements and ROI.

Engage Customers

There's no better way to engage with leads, prospects, and clients than on WhatsApp chatbots. Be where your clients are.

Customer Support on WhatsApp

To get their queries resolved faster, customers worldwide prefer to chat with a virtual assistant. And WhatsApp Chatbot is the most popular way to talk to friends and businesses alike.

⤴️ Conversational Ads on WhatsApp

Now, drive your Ad traffic to WhatsApp directly to capture verified lead information. Using AI-Powered chatbot instantly engage, qualify and connect them to your salespeople.

👥 Multiple Agents

Normal WhatsApp only allows one device to access a WhatsApp account at a time. You cannot let multiple people work on different chat sessions at a time. But with WhatsApp Business API, you may have multiple agents answering customer questions and inquiries with your single central number. To scale the support staff, you don't have to handle several numbers and you can now cater to 24x7 requests or have agents solving them at the same time

How WhatsApp Business API works

WhatsApp is very cautious about its users not getting spammed by businesses. So, they have ensured strict checks and policies.

Access to WhatsApp API

Types of WhatsApp Messages

WhatsApp Business API has two kinds of messages

  1. Session Messages - Whenever a user messages a business on their WhatsApp number, WhatsApp considers that as the start of a session. A messaging session starts when a user sends your WhatsApp number a message and lasts for 24 hours from the last received message. Session messages do not need to follow a template. During this session, any and all messages exchanged are called Session Messages.

  2. Template Messages - Outbound messages sent via WhatsApp Business API outside of the session message window are called Template Messages. These template messages need to follow one of the pre-approved templates. These are generally unsolicited transactional messages (delivery alerts, appointment reminders, etc.) sent to users who have opted in to receive messages from you.

Template Messages can only be sent if they match the Approved Templates. If you wish to send any kind of message outside the 24-hour Session Window, you need to get your templates approved first. Our team will help you with template approval.

User Optin needed for Template Messages

WhatsApp mandates that a business needs to obtain the user opt-in before sending Template messages to them. Session messages, however, can be sent without opt-in while the session is active.

Get your own WhatsApp Bot

Just follow the steps mentioned here

FAQs

To keep their automation service spam-free, they have not opened their API access directly to everyone. We need to apply and request access to WhatsApp API. Don't worry, we will help you with this process. You just need to submit .

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this form here
Getting Started
FAQs